Knowledgebase: SmarterMail
SmarterMail Spam Filter

All of our email servers are equipped with the Basic Spam Filter. By default, each known spam email will be automatically moved to the Junk E-mail folder.

What happen if a legitimate went to the Junk E-mail folder?

SmarterMail comes with the feature called "Trusted Sender". This setting allows users or domain administrators to list specific email addresses (such as or domains (such as that will be exempted from spam filtering. This can prevent mail from friends, business associates, and mailing lists from being blocked and lets the system know that these messages come from a trusted source.

What happen if a junk email went to the Inbox instead of the Junk E-mail folder?

In certain circumstances, junk email will be delivered to the user’s Inbox instead of the junk folder. SmarterMail allow user to block the email by mark the message as spam.

How to mark a message as spam in SmarterMail

What if I do not want to use the SmarterMail spam filter

What if I required more accurate spam filtering?

Webserver provides default spam filtering settings for your SmarterMail account. However, these may not work for every specific domain or merchant situation. For example, some larger merchants may have a larger online "footprint" which produces more spam for their domain. Therefore, you may need to consider to subsribe to our Anti-Spam Solution