Upcoming SmarterTools Security Update
Posted by Wong Webserver on 13 August 2019 05:15 PM

Valued Customers,

As many of you are system administrators you may already be aware that TLS 1.0 and 1.1 are nearing end of life. Technology companies like Microsoft, Google and Apple, as well as financial and governmental institutions have either already removed support for these encryption methods or have plans to deprecate support for them in the next year.

Smartertools has customers across virtually every industry. Based on the various compliance requirements across these industries, customers benefit from how we gather and store data, how we secure our products and services, etc. Deprecating support for TLS 1.0 and 1.1 is a result of our need to meet these compliance standards. Therefore, as of November 1, 2019, SmarterTools products, websites, servers and infrastructure will no longer support these legacy encryption methods.

How Does This Impact You

When you interact with our website and when using products that connect to us, you’ll want to make sure you do so using web browsers and devices that support TLS 1.2 and later. Below is a list of these that do NOT fully support TLS 1.2:

  • Chrome 72 and earlier
  • Firefox 5.0 and earlier
  • IE 8 – 10 on Windows 7 and earlier
  • IE 10 on Windows Phone 8
  • Safari 6.0.4/ OS X 10.8.4 and earlier
  • Android 4.3 and earlier

Because we were aware that this was coming back in 2015, we implemented TLS 1.2 compatibility in SmarterMail 14.2, SmarterTrack 11.5 and SmarterStats 11.0 while still offering support for other TLS versions. Therefore, if you’re running those versions, or any versions AFTER those, you will see no impact. If you’re running versions earlier than those, you will have problems connecting to our infrastructure as well as using various other servers and services across the internet. For example:

  1. In SmarterMail, mail servers such as Office 365 and Yahoo! will start rejecting email if you still attempt to connect using TLS 1.0/1.1, after those mail servers deprecate their support.
  2. In SmarterTrack, if you’re connecting to something like Office 365 for your POP and/or SMTP accounts, those functions will no longer work once Office 365 deprecates TLS 1.0/1.1.
  3. In SmarterStats, Site Tuning may no longer work properly if you’ve disabled TLS 1.0/1.1 for your site.

Even if these issues don’t affect you, simply using products with outdated security measures will put yourself and your users at risk.

This deprecation of encryption protocols, across various industries and by all technology companies, is just another example of why it’s critical for you to keep Maintenance and Support active and stay up-to-date on every piece of software you use. The internet is constantly changing. New threats and new vulnerabilities are found constantly. As we're fully aware of this, a good amount of our time is spent staying on top of these threats, improving our products and introducing new ways to keep you and your users protected

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Shared Hosting Exim Security Patches
Posted by Jananey, Webserver on 22 June 2019 02:26 PM

Dear Customers,

Good day to you.

Refering to the yesterday's article by our national newspaper, TheStar, on 21/06/2019 would like to assure our customers that all email servers are protected and up-to-date with the latest version of the Mail Transfer Agent (Exim). Hence, all the email servers are secured and there will be no service disruptions for our users. For more information, kindly you may visit the below link:-


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[Announcement] Email Password Policy
Posted by Wong Webserver on 16 May 2019 01:43 PM


We write to inform you of a new password policy that takes effect May 1, 2019.

To prevent  phishing types attack ,this implementation is effective immediately after this announcement.

The password in smartermail user violates the password policy and must be changed.

A prompt to set a new password will appear the next time you log into webmail.
    The following new password policy rules:
                * Must be at least 10 characters long.
                * Must contain at least one capital letter.
                * Must contain at least one symbol.
                * Must contain at least one number.
                * Must contain a symbol in the password.   (e.g. ! @ # $ % & * _ + ~ . ,>)
                * Require password does not match username.

We realize that this new policy will cause some inconvenience, but it is one of the safeguards

that is a best practice towards securing our information assets.

If you have any questions about the policy you may direct mail to us.


Best regards,


Technical team



Technical Support Department

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Upstream provider connection issue
Posted by Nurul, WebServer on 12 January 2017 11:46 AM

We are regret to inform there is connection issue on our upstream provider range 124.150.142.xx, 124.150.143.xx, 103.1.150.xx and 103.1.151.xx.

All server within these range affected at the moment.

Less assure, our engineer is currently checking regarding this matter. The estimated time is 1 hour.

Thank you for your kind cooperation. We apologize for inconvenience issue.

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Planned IDC maintenance
Posted by Nurul, WebServer on 14 January 2016 04:24 PM

Dear Valued Client,

Good day to you.

Please be informed that planned maintenance schedule by IDC on 15 and 16 Jan 2016 had been postponed to another date and time.

The new schedule date will be confirm by IDC later.

We apologize for any inconvenience.

Best Regards,
Support Team

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Planned IDC maintenance
Posted by Nurul, WebServer on 11 January 2016 11:58 AM

Dear Valued Customer,

There will be a planned power maintenance will be carried out by IDC. The maintenance is scheduled as per details below:-

Date : 15/16 Jan 2016

Period : 11.30 PM  (15 jan 2016) to 5.00 AM  (16 Jan 2016)

Duration: 5 hours 30 minutes

Affected servers IP range:



Maintenance affects:

Users will experiencing 5 hours 30 minutes downtime during the maintenance period.
We apologize in advance for the troubles and inconveniences that may caused.

Best Regards,
Support Team

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