Important Update: Transition of Domain Management for .MY Domain Names
Posted by Wong Webserver on 25 June 2024 11:24 AM

Dear Valued Customer,

Kindly be informed of an upcoming transition in the management of .my domains. Currently, domain management is facilitated through the MYNIC SELFCARE portal. However, we are pleased to announce the transfer of domain management from MYNIC to Acme Commerce Sdn Bhd /

Effective 4th July 2024, please note that Acme Commerce Sdn Bhd / will fully manage these domains. Consequently, access to and updates for your domains via the MYNIC SELFCARE PORTAL will be discontinued. Instead, you can now manage your domains through your WHMCS client account via URL below.

Please be informed that the scheduled maintenance for service migration is as follows:

Date 3rd July 2024 - 4th July 2024
Time 11.00 PM - 11.00 AM
Duration 12 hours

The transition will not affect your domain's uptime, all domains and services are accessible as usual.
Should you need to make any changes to your domain names during this time, please contact us via ticket or email at , and we will assist you accordingly.

Please be advised that as of 3rd July 2024, domains can no longer be managed through the MYNIC SELFCARE PORTAL. Instead, all modifications will be conducted through your WHMCS client account or the end-user portal.

We appreciate your cooperation and understanding during this transition period. Please do not hesitate to contact our support team for further assistance.


Best Regards

Customer Support Team



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Service Tax Revision from 6% to 8% Effective 1st March 2024
Posted by Saadah, Webserver on 28 February 2024 01:08 PM


Dear Valued Customers,

The Minister of Finance has set the service tax rate to be increased from 6% to 8% from 1st March 2024 on all existing taxable services.

In line with the increase of the service tax rate, the Royal Malaysian Customs Department has released the draft Guide (“the draft Guide”) on Transitional Rules of Service Tax Rate dated 7 February 2024.

In accordance with the draft Guide on the Transitional Rules for the Change in the Service Tax Rate:

  • The applicable Service Tax rate to be based on the date the taxable services are performed. (6% before 1 March 2024 and 8% on/after 1 March 2024)
  • For taxable services spanning 1 March 2024, apportionment to be made accordingly.
  • Exceptional rule for payment made before 1 March 2024 in relation to taxable services to be provided on/after 1 March 2024, Service Tax rate remains at 6%.

The following are examples of scenarios involving taxable services spanning 1 March 2024. The service tax rate applicable on the taxable services will be as follows:

  Before 1 March 2024 On/After 1 March 2024    
  Services provided Invoice issued Payment made Services provided Invoice issued Payment made Value of taxable services Service tax rate
 Scenario 1         2,000      12,000      12,000      10,000            -                     12,000 6%
 Scenario 2         2,000      12,000            -        10,000            -        12,000                   2,000 6%
                            10,000 8%
 Scenario 3         2,000      12,000        6,000      10,000            -          6,000                   2,000 6%
                              4,000 6%
                              6,000 8%

 Therefore, we highly encourage customers to make full payment, for taxable services spanning 1 March 2024, before 1 March 2024.

In compliance with this regulation, we will be updating our invoices from 6% to the new 8% SST rate effective 01st March 2024.

With the increase in service tax imposed by RMCD, we reserve the right to collect any undercharged service tax for invoices issued before 1 March 2024 for taxable services spanning on/after 1 March 2024. 

Please note that the draft Guide is still under review by the Ministry of Finance, hence subject to changes, until the relevant legislation is gazetted.

For further information regarding this adjustment, kindly visit

We appreciate your cooperation during this transition period. If you have any questions or need further clarification, please feel free to reach out to our Contact Centres via email at

Thank you. 

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New pricing for Microsoft 365
Posted by Hafizul, Webserver on 24 February 2022 01:36 PM

Microsoft have announced its first price increase for its Office 365 and Microsoft 365 services in a decade. The price increases will affect commercial and business users of Microsoft’s software as a service (SaaS).

The updated pricing will go into effect on March 1st, 2022:

1. Microsoft 365 Business Basic (from $5 to $6 per user)
2. Microsoft 365 Business Premium (from $20 to $22 per user)
3. Office 365 E1 (from $8 to $10 per user)
4. Office 365 E3 (from $20 to $23 per user)
5. Office 365 E5 (from $35 to $38 per user)
6. Microsoft 365 E3 (from $32 to $36 per user)

There is no price increase announced for other products not listed above. For more details, please visit this link.


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SSL Lets Encrypt issue
Posted by Wong Webserver on 04 October 2021 08:26 AM

Please be informed that there is a worldwide issue with the SSL (Secure Sockets Layer) certificate provider, Let’s Encrypt.

This has caused majority email faulty in Windows Outlook.

Our upstream provider is currently in the midst of resolving the issue.for the moment you can using webmail to access email.

Despite advance warning that the expiration date would be on September 30,

when the deadline hit, dozens of users reported issues with a variety of services and websites.

You may refer to this article for more information regarding the incident:


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Ransomware attacks prevention
Posted by Leo, WebServer on 27 September 2021 01:34 PM

Dear Valued Customer,

Currently, ransomware attacks have become a concern for everyone, as many businesses and companies have become victims of their attacks and cause damage to business operations.

Webserver has taken additional preventive measures including updating our servers and conducting additional checks to strengthen our cyber security procedures.

However, further strengthening of safety work also required the understanding and participation of users. Webserver seeks your attention to take the following measures :-

  • Keep your programs and operating systems up to date and patched
  • Install a reliable and updated antivirus
  • Ensure all your data or files are backup properly

Thank you for participating in helping to create a more secure server environment.

Best regards,

Technical team


Technical Support Department

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COVID-19 Not Allow Office Walk-in Visitors Support
Posted by Wong Webserver on 04 May 2021 10:21 AM

As the COVID-19 situation continues to evolve, we want you to know that the safety and

security of our customers and employees is our top priority. As such with immediate effect

ALL meet up / meetings only apply to “virtual meetings or online“.

Kindly understanding if delays occur in delivery of our services during this period of time.


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