Dear Valued Customers,

We would like to bring to your attention the recently disclosed PHP security vulnerabilities, CVE-2026-109618 and CVE-2026-109619, announced on 21 October 2026. 

We have taken the necessary actions to apply security patches and implement appropriate mitigation measures across our Shared Hosting environment, where applicable.

For VPS and Dedicated Server customers subscribed to our Server Administration & Management Add-on, the necessary patching and mitigation measures have also been addressed for the server environments covered under the service.

Action Required for Unmanaged VPS and Dedicated Servers

Customers who have not subscribed to our Server Administration & Management Add-on are advised to consult their respective server administrator to review the PHP versions in use and apply the necessary security patches or mitigation measures, where applicable.

We recommend keeping your server software and PHP environment updated to supported, secure versions to reduce potential security risks.

Should you require further clarification regarding your hosting service or our server management services, please contact our Support Team.

Thank you for your attention and continued trust in our services.

Please be advised that Microsoft has officially announced the end-of-sale and retirement of OneDrive for Business Standalone Plans (Plan 1 & Plan 2). Moving forward, Microsoft is consolidating these capabilities into the Microsoft 365 / Office 365 Suites.

Existing data and files stored in OneDrive remain completely safe and accessible. However, a plan migration will be required prior to the current subscription renewal date to ensure uninterrupted service.

Key Timeline:-

Recommended Replacement Plans:-

To ensure seamless business continuity and continued access to OneDrive storage, we recommend transitioning to one of the following alternatives based on your team's needs:

• Microsoft 365 Business Basic
  Suitable for organisations looking for OneDrive storage together with other productivity and collaboration services.
• Microsoft 365 or Office 365 Enterprise plans (E3/E5)
  Suitable for organisations requiring enterprise-level features, subject to the specific plan's storage and licensing entitlements.

Recommended Actions:-

We recommend reviewing your current subscription and planning the transition before your existing subscription expires or becomes ineligible for renewal. The most suitable replacement will depend on your current storage usage, required features and budget.

Starting March 2026, the SSL certificate organizations will have to gradually adopt shorter lifespan certificates with changes to maximum validity periods. SSL certificates will be issued with a maximum validity of 200 days, which is just over six months.

This change takes effect on any SSL certificates issued on or after 15 March 2026. SSL certificates issued before this date with longer validity periods will continue to function normally. The SSL certificate with reduced lifespan should be renewed a minimum of two times per year.

Therefore, reissue and reinstall SSL certificates are required to ensure the coverage is continuous without any gap. The reissue will be using existing domain validation which means the reissue process completes automatically and newly SSL certificates will be able to download immediately.

If you do change the Certificate Signing Request (CSR) or modify existing validation details, some level of revalidation may be required before the new SSL Certificates can be issued. Choosing a different validation method may also introduce additional processing time. Reinstall the newly SSL certificate will be managed by the Webserver Team for any web or application under our server management and there is no further action needed on client's end.

Despite the increasing frequency of renewals, the cost spent on certificates should still remain the same for 1 year of coverage for the certificate. Meanwhile, reissue SSL certificates at no additional cost. This means you only pay for the coverage period.

Dear Valued Customers,

Please to inform that about an important update issued by cPanel regarding their Extended Lifecycle Support (ELS) program.
Effective 01 July 2025,there will be charges for ELS  for older cPanel version.

The ELS fee helps maintain support for legacy systems that are no longer in mainstream support, ensuring continued access to
essential security patches, bug fixes, and technical assistance for older cPanel versions.

Please note that ELS fees will only apply to cPanel users still running on CentOS 7, CloudLinux 7, Ubuntu 18.04, or Debian 10.

New Extended Lifecycle Support (ELS) Prices

Should you have any questions, feel free to reach out to our support team at https://help.webserver.com.my

Best Regards,

Support Team
Technical Support Department

Dear Valued Customers,

Please be informed currently the CRM Client Area is undergoing emergency maintenance.

User may find difficulty to login to the CRM Client Area at the moment. Any urgent changes or request to the CRM Client Area, kindly email to support@webserver.com.my from your authorized email address and we shall response to the request ASAP within 45 minutes during office hours.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,

Support Team
Technical Support Department

Dear Valued Customer,

Kindly be informed of an upcoming transition in the management of .my domains. Currently, domain management is facilitated through the MYNIC SELFCARE portal. However, we are pleased to announce the transfer of domain management from MYNIC to Acme Commerce Sdn Bhd / Webserver.com.my.

Effective 4th July 2024, please note that Acme Commerce Sdn Bhd / webserver.com.my will fully manage these domains. Consequently, access to and updates for your domains via the MYNIC SELFCARE PORTAL will be discontinued. Instead, you can now manage your domains through your WHMCS client account via URL below.

https://billing.webserver.com.my/wcp/clientarea.php

Please be informed that the scheduled maintenance for service migration is as follows:

The transition will not affect your domain's uptime, all domains and services are accessible as usual.
Should you need to make any changes to your domain names during this time, please contact us via ticket or email at support@webserver.com.my , and we will assist you accordingly.

Please be advised that as of 3rd July 2024, domains can no longer be managed through the MYNIC SELFCARE PORTAL. Instead, all modifications will be conducted through your WHMCS client account or the end-user portal.

We appreciate your cooperation and understanding during this transition period. Please do not hesitate to contact our support team for further assistance.

Best Regards

Customer Support Team