Dear Valued Customers,

Please be informed currently the CRM Client Area is undergoing emergency maintenance.

User may find difficulty to login to the CRM Client Area at the moment. Any urgent changes or request to the CRM Client Area, kindly email to support@webserver.com.my from your authorized email address and we shall response to the request ASAP within 45 minutes during office hours.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,

Support Team
Technical Support Department

Dear Valued Customer,

Kindly be informed of an upcoming transition in the management of .my domains. Currently, domain management is facilitated through the MYNIC SELFCARE portal. However, we are pleased to announce the transfer of domain management from MYNIC to Acme Commerce Sdn Bhd / Webserver.com.my.

Effective 4th July 2024, please note that Acme Commerce Sdn Bhd / webserver.com.my will fully manage these domains. Consequently, access to and updates for your domains via the MYNIC SELFCARE PORTAL will be discontinued. Instead, you can now manage your domains through your WHMCS client account via URL below.

https://billing.webserver.com.my/wcp/clientarea.php

Please be informed that the scheduled maintenance for service migration is as follows:

The transition will not affect your domain's uptime, all domains and services are accessible as usual.
Should you need to make any changes to your domain names during this time, please contact us via ticket or email at support@webserver.com.my , and we will assist you accordingly.

Please be advised that as of 3rd July 2024, domains can no longer be managed through the MYNIC SELFCARE PORTAL. Instead, all modifications will be conducted through your WHMCS client account or the end-user portal.

We appreciate your cooperation and understanding during this transition period. Please do not hesitate to contact our support team for further assistance.

Best Regards

Customer Support Team

Dear Valued Customers,

The Minister of Finance has set the service tax rate to be increased from 6% to 8% from 1st March 2024 on all existing taxable services.

In line with the increase of the service tax rate, the Royal Malaysian Customs Department has released the draft Guide (“the draft Guide”) on Transitional Rules of Service Tax Rate dated 7 February 2024.

In accordance with the draft Guide on the Transitional Rules for the Change in the Service Tax Rate:

• The applicable Service Tax rate to be based on the date the taxable services are performed. (6% before 1 March 2024 and 8% on/after 1 March 2024)
• For taxable services spanning 1 March 2024, apportionment to be made accordingly.
• Exceptional rule for payment made before 1 March 2024 in relation to taxable services to be provided on/after 1 March 2024, Service Tax rate remains at 6%.

The following are examples of scenarios involving taxable services spanning 1 March 2024. The service tax rate applicable on the taxable services will be as follows:

 Therefore, we highly encourage customers to make full payment, for taxable services spanning 1 March 2024, before 1 March 2024.

In compliance with this regulation, we will be updating our invoices from 6% to the new 8% SST rate effective 01st March 2024.

With the increase in service tax imposed by RMCD, we reserve the right to collect any undercharged service tax for invoices issued before 1 March 2024 for taxable services spanning on/after 1 March 2024. 

Please note that the draft Guide is still under review by the Ministry of Finance, hence subject to changes, until the relevant legislation is gazetted.

For further information regarding this adjustment, kindly visit https://mysst.customs.gov.my/

We appreciate your cooperation during this transition period. If you have any questions or need further clarification, please feel free to reach out to our Contact Centres via email at billing@webserver.com.my

Thank you. 

Microsoft have announced its first price increase for its Office 365 and Microsoft 365 services in a decade. The price increases will affect commercial and business users of Microsoft’s software as a service (SaaS).

The updated pricing will go into effect on March 1st, 2022:

1. Microsoft 365 Business Basic (from $5 to $6 per user)
2. Microsoft 365 Business Premium (from $20 to $22 per user)
3. Office 365 E1 (from $8 to $10 per user)
4. Office 365 E3 (from $20 to $23 per user)
5. Office 365 E5 (from $35 to $38 per user)
6. Microsoft 365 E3 (from $32 to $36 per user)

There is no price increase announced for other products not listed above. For more details, please visit this link.

Please be informed that there is a worldwide issue with the SSL (Secure Sockets Layer) certificate provider, Let’s Encrypt.

This has caused majority email faulty in Windows Outlook.

Our upstream provider is currently in the midst of resolving the issue.for the moment you can using webmail to access email.

Despite advance warning that the expiration date would be on September 30,

when the deadline hit, dozens of users reported issues with a variety of services and websites.

You may refer to this article for more information regarding the incident:

https://www.zdnet.com/article/fortinet-shopify-others-report-issues-after-root-ca-certificate-from-lets-encrypt-expires/

Dear Valued Customer,

Currently, ransomware attacks have become a concern for everyone, as many businesses and companies have become victims of their attacks and cause damage to business operations.

Webserver has taken additional preventive measures including updating our servers and conducting additional checks to strengthen our cyber security procedures.

However, further strengthening of safety work also required the understanding and participation of users. Webserver seeks your attention to take the following measures :-

• Keep your programs and operating systems up to date and patched
• Install a reliable and updated antivirus
• Ensure all your data or files are backup properly

Thank you for participating in helping to create a more secure server environment.

Best regards,

Technical team

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Technical Support Department