New pricing for Microsoft 365
Posted by Hafizul, Webserver on 24 February 2022 01:36 PM

Microsoft have announced its first price increase for its Office 365 and Microsoft 365 services in a decade. The price increases will affect commercial and business users of Microsoft’s software as a service (SaaS).

The updated pricing will go into effect on March 1st, 2022:

1. Microsoft 365 Business Basic (from $5 to $6 per user)
2. Microsoft 365 Business Premium (from $20 to $22 per user)
3. Office 365 E1 (from $8 to $10 per user)
4. Office 365 E3 (from $20 to $23 per user)
5. Office 365 E5 (from $35 to $38 per user)
6. Microsoft 365 E3 (from $32 to $36 per user)

There is no price increase announced for other products not listed above. For more details, please visit this link.


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SSL Lets Encrypt issue
Posted by Wong Webserver on 04 October 2021 08:26 AM

Please be informed that there is a worldwide issue with the SSL (Secure Sockets Layer) certificate provider, Let’s Encrypt.

This has caused majority email faulty in Windows Outlook.

Our upstream provider is currently in the midst of resolving the issue.for the moment you can using webmail to access email.

Despite advance warning that the expiration date would be on September 30,

when the deadline hit, dozens of users reported issues with a variety of services and websites.

You may refer to this article for more information regarding the incident:


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Ransomware attacks prevention
Posted by Leo, WebServer on 27 September 2021 01:34 PM

Dear Valued Customer,

Currently, ransomware attacks have become a concern for everyone, as many businesses and companies have become victims of their attacks and cause damage to business operations.

Webserver has taken additional preventive measures including updating our servers and conducting additional checks to strengthen our cyber security procedures.

However, further strengthening of safety work also required the understanding and participation of users. Webserver seeks your attention to take the following measures :-

  • Keep your programs and operating systems up to date and patched
  • Install a reliable and updated antivirus
  • Ensure all your data or files are backup properly

Thank you for participating in helping to create a more secure server environment.

Best regards,

Technical team


Technical Support Department

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COVID-19 Not Allow Office Walk-in Visitors Support
Posted by Wong Webserver on 04 May 2021 10:21 AM

As the COVID-19 situation continues to evolve, we want you to know that the safety and

security of our customers and employees is our top priority. As such with immediate effect

ALL meet up / meetings only apply to “virtual meetings or online“.

Kindly understanding if delays occur in delivery of our services during this period of time.


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Covid-19 Update Malaysia nationwide under movement control order
Posted by Wong Webserver on 17 March 2020 04:33 PM

Dear Valued Customers,

As announced by Malaysian government on a ‘restriction of movement order’ due to the Covid-19 outbreak,

kindly be informed that our office will be closed starting from 18 March 2020 until 31 March 2020 (until further notice).

However, our Support and Sales Team will be still available as usual. Priority for any support or inquiry for our services

during this period will be carried out through email.

Technical support :
Sales inquiry:

You also can reach us via phone call for any urgent inquiries or cases

+603-2770 2833(Normal hours)

+603-2770 2803(Extended hours)


Or start a live chat at our website

We will give our best to serve and make sure there is no interruption in our day-to-day operation.

Please do not hesitate to contact us if you still have any other concern regarding this announcement.

Stay healthy and be positive!

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Upcoming SmarterTools Security Update
Posted by Wong Webserver on 13 August 2019 05:15 PM

Valued Customers,

As many of you are system administrators you may already be aware that TLS 1.0 and 1.1 are nearing end of life. Technology companies like Microsoft, Google and Apple, as well as financial and governmental institutions have either already removed support for these encryption methods or have plans to deprecate support for them in the next year.

Smartertools has customers across virtually every industry. Based on the various compliance requirements across these industries, customers benefit from how we gather and store data, how we secure our products and services, etc. Deprecating support for TLS 1.0 and 1.1 is a result of our need to meet these compliance standards. Therefore, as of November 1, 2019, SmarterTools products, websites, servers and infrastructure will no longer support these legacy encryption methods.

How Does This Impact You

When you interact with our website and when using products that connect to us, you’ll want to make sure you do so using web browsers and devices that support TLS 1.2 and later. Below is a list of these that do NOT fully support TLS 1.2:

  • Chrome 72 and earlier
  • Firefox 5.0 and earlier
  • IE 8 – 10 on Windows 7 and earlier
  • IE 10 on Windows Phone 8
  • Safari 6.0.4/ OS X 10.8.4 and earlier
  • Android 4.3 and earlier

Because we were aware that this was coming back in 2015, we implemented TLS 1.2 compatibility in SmarterMail 14.2, SmarterTrack 11.5 and SmarterStats 11.0 while still offering support for other TLS versions. Therefore, if you’re running those versions, or any versions AFTER those, you will see no impact. If you’re running versions earlier than those, you will have problems connecting to our infrastructure as well as using various other servers and services across the internet. For example:

  1. In SmarterMail, mail servers such as Office 365 and Yahoo! will start rejecting email if you still attempt to connect using TLS 1.0/1.1, after those mail servers deprecate their support.
  2. In SmarterTrack, if you’re connecting to something like Office 365 for your POP and/or SMTP accounts, those functions will no longer work once Office 365 deprecates TLS 1.0/1.1.
  3. In SmarterStats, Site Tuning may no longer work properly if you’ve disabled TLS 1.0/1.1 for your site.

Even if these issues don’t affect you, simply using products with outdated security measures will put yourself and your users at risk.

This deprecation of encryption protocols, across various industries and by all technology companies, is just another example of why it’s critical for you to keep Maintenance and Support active and stay up-to-date on every piece of software you use. The internet is constantly changing. New threats and new vulnerabilities are found constantly. As we're fully aware of this, a good amount of our time is spent staying on top of these threats, improving our products and introducing new ways to keep you and your users protected

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