RSS Feed
News
Jan
11
Planned IDC maintenance
Posted by Nurul, WebServer on 11 January 2016 11:58 AM

Dear Valued Customer,

There will be a planned power maintenance will be carried out by IDC. The maintenance is scheduled as per details below:-



Date : 15/16 Jan 2016

Period : 11.30 PM  (15 jan 2016) to 5.00 AM  (16 Jan 2016)

Duration: 5 hours 30 minutes


Affected servers IP range:

113.23.214.x

113.23.215.x


Maintenance affects:

Users will experiencing 5 hours 30 minutes downtime during the maintenance period.
 
We apologize in advance for the troubles and inconveniences that may caused.

Best Regards,
Support Team


Read more »



Oct
26
Planned maintenance activity - MyIX
Posted by Leo, WebServer on 26 October 2015 04:52 PM

Dear Valued Customers,

 

Date : 31/10/2015 (Saturday)

Time : 0500 to 0600

Outage duration : 0500 am 0600 am

 

Affected servers IP range:

124.150.140.xx

124.150.141.xx

124.150.142.xx

124.150.143.xx

103.1.148.xx

103.1.150.xx

103.1.151.xx

 

Maintenance detail:
There will be a maintenance activity from the upstream provider to reset a 20-port Copper module in AIMS node.
 
Maintenance affects:
Expected 1 hour of downtime from 0500 am 0600 am during the maintenance period.
 
Please do not hesitate to contact us at support@webserver.com.my if you have any enquiries regarding this upstream provider maintenance. Thank You!
 
Best Regards,
Support Team

 

 


Read more »



Feb
11
Server Migrations :: February 2015
Posted by Shan Jie, WebServer on 11 February 2015 09:34 AM

We are currently in the process of converting and migrating a large number of shared servers from HELM to Plesk control panel.

While this migration will require a change in your site's IP address and name server and your account will be placed on a more powerful server.

Below is a listing of the planned migrations and what the new shared IP address will be for accounts located on the old server. If you have a dedicated IP already, you will receive a new dedicated IP.

Current IP New IP
124.150.141.186 124.150.141.200
124.150.141.187 124.150.141.201

 

Current Name Server New Name Server
ns15.dnshostmaster.net ns57.dnshostmaster.net
ns16.dnshostmaster.net ns58.dnshostmaster.net

Once your migration is complete, the name servers will need to be updated in order to point to the new server. If you are using WebServer name servers then you do not need to make any changes whatsoever — we will modify your DNS for you after migration completion. The majority of our customers use our name servers. If you registered your domain with WebServer when you ordered your hosting account, you are more than likely using our name servers.

Any customer being migrated will receive two email notifications before your account is migrated (these will usually be sent out a week and 24 hours before it happens). You will also receive an e-mail once it is finished. The e-mail you receive when your migration is finished will contain your new IP address and the new Plesk login. The notification will be sent to the authorized contacts in our CRM, so it is important that your addresses are up to date in order to receive these e-mails.

The migration process is designed to be as smooth as possible. However, we do realize that some customers have had issues with the migration, as is unavoidable.

Rest assured that, our team is working diligently to resolve these issues as soon as they arise.

If you do encounter any problems with your account please feel free to contact our 24x7 technical department.


Read more »



Jan
14
Server Migrations :: Jan 1st - Jan 31th 2015
Posted by Shan Jie, WebServer on 14 January 2015 12:22 PM

We are currently in the process of converting and migrating a large number of shared servers from HELM to Plesk control panel.

While this migration will require a change in your site's IP address, your name servers will remain the same and your account will be placed on a more powerful server.

Below is a listing of the planned migrations and what the new shared IP address will be for accounts located on the old server. If you have a dedicated IP already, you will receive a new dedicated IP.

Current IP New IP
202.75.43.101 124.150.141.60
124.150.140.101 124.150.141.60

If your accounts are utilizing our name servers, there are no changes you will need to make on your end. If your accounts however are using an outside DNS service, you will need to update your domain's IP to the new IP for your site to continue to function properly.

New server login info will be send to the authorised email address upon the completion of migration.

The migration process is designed to be as smooth as possible. However, we do realize that some customers have had issues with the migration, as is unavoidable.

Rest assured that, our team is working diligently to resolve these issues as soon as they arise.

If you do encounter any problems with your account please feel free to contact our 24x7 technical department.

 


Read more »