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Dear Customers,

Good day to you.

Refering to the yesterday's article by our national newspaper, TheStar, on 21/06/2019 would like to assure our customers that all email servers are protected and up-to-date with the latest version of the Mail Transfer Agent (Exim). Hence, all the email servers are secured and there will be no service disruptions for our users. For more information, kindly you may visit the below link:-


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We write to inform you of a new password policy that takes effect May 1, 2019.

To prevent  phishing types attack ,this implementation is effective immediately after this announcement.

The password in smartermail user violates the password policy and must be changed.

A prompt to set a new password will appear the next time you log into webmail.
    The following new password policy rules:
                * Must be at least 10 characters long.
                * Must contain at least one capital letter.
                * Must contain at least one symbol.
                * Must contain at least one number.
                * Must contain a symbol in the password.   (e.g. ! @ # $ % & * _ + ~ . ,>)
                * Require password does not match username.

We realize that this new policy will cause some inconvenience, but it is one of the safeguards

that is a best practice towards securing our information assets.

If you have any questions about the policy you may direct mail to us.


Best regards,


Technical team



Technical Support Department

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We are regret to inform there is connection issue on our upstream provider range 124.150.142.xx, 124.150.143.xx, 103.1.150.xx and 103.1.151.xx.

All server within these range affected at the moment.

Less assure, our engineer is currently checking regarding this matter. The estimated time is 1 hour.

Thank you for your kind cooperation. We apologize for inconvenience issue.

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Dear Valued Client,

Good day to you.

Please be informed that planned maintenance schedule by IDC on 15 and 16 Jan 2016 had been postponed to another date and time.

The new schedule date will be confirm by IDC later.

We apologize for any inconvenience.

Best Regards,
Support Team

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Dear Valued Customer,

There will be a planned power maintenance will be carried out by IDC. The maintenance is scheduled as per details below:-

Date : 15/16 Jan 2016

Period : 11.30 PM  (15 jan 2016) to 5.00 AM  (16 Jan 2016)

Duration: 5 hours 30 minutes

Affected servers IP range:



Maintenance affects:

Users will experiencing 5 hours 30 minutes downtime during the maintenance period.
We apologize in advance for the troubles and inconveniences that may caused.

Best Regards,
Support Team

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