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As the COVID-19 situation continues to evolve, we want you to know that the safety and

security of our customers and employees is our top priority. As such with immediate effect

ALL meet up / meetings only apply to “virtual meetings or online“.

Kindly understanding if delays occur in delivery of our services during this period of time.


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Dear Valued Customers,

As announced by Malaysian government on a ‘restriction of movement order’ due to the Covid-19 outbreak,

kindly be informed that our office will be closed starting from 18 March 2020 until 31 March 2020 (until further notice).

However, our Support and Sales Team will be still available as usual. Priority for any support or inquiry for our services

during this period will be carried out through email.

Technical support :
Sales inquiry:

You also can reach us via phone call for any urgent inquiries or cases

+603-2770 2833(Normal hours)

+603-2770 2803(Extended hours)


Or start a live chat at our website

We will give our best to serve and make sure there is no interruption in our day-to-day operation.

Please do not hesitate to contact us if you still have any other concern regarding this announcement.

Stay healthy and be positive!

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Valued Customers,

As many of you are system administrators you may already be aware that TLS 1.0 and 1.1 are nearing end of life. Technology companies like Microsoft, Google and Apple, as well as financial and governmental institutions have either already removed support for these encryption methods or have plans to deprecate support for them in the next year.

Smartertools has customers across virtually every industry. Based on the various compliance requirements across these industries, customers benefit from how we gather and store data, how we secure our products and services, etc. Deprecating support for TLS 1.0 and 1.1 is a result of our need to meet these compliance standards. Therefore, as of November 1, 2019, SmarterTools products, websites, servers and infrastructure will no longer support these legacy encryption methods.

How Does This Impact You

When you interact with our website and when using products that connect to us, you’ll want to make sure you do so using web browsers and devices that support TLS 1.2 and later. Below is a list of these that do NOT fully support TLS 1.2:

  • Chrome 72 and earlier
  • Firefox 5.0 and earlier
  • IE 8 – 10 on Windows 7 and earlier
  • IE 10 on Windows Phone 8
  • Safari 6.0.4/ OS X 10.8.4 and earlier
  • Android 4.3 and earlier

Because we were aware that this was coming back in 2015, we implemented TLS 1.2 compatibility in SmarterMail 14.2, SmarterTrack 11.5 and SmarterStats 11.0 while still offering support for other TLS versions. Therefore, if you’re running those versions, or any versions AFTER those, you will see no impact. If you’re running versions earlier than those, you will have problems connecting to our infrastructure as well as using various other servers and services across the internet. For example:

  1. In SmarterMail, mail servers such as Office 365 and Yahoo! will start rejecting email if you still attempt to connect using TLS 1.0/1.1, after those mail servers deprecate their support.
  2. In SmarterTrack, if you’re connecting to something like Office 365 for your POP and/or SMTP accounts, those functions will no longer work once Office 365 deprecates TLS 1.0/1.1.
  3. In SmarterStats, Site Tuning may no longer work properly if you’ve disabled TLS 1.0/1.1 for your site.

Even if these issues don’t affect you, simply using products with outdated security measures will put yourself and your users at risk.

This deprecation of encryption protocols, across various industries and by all technology companies, is just another example of why it’s critical for you to keep Maintenance and Support active and stay up-to-date on every piece of software you use. The internet is constantly changing. New threats and new vulnerabilities are found constantly. As we're fully aware of this, a good amount of our time is spent staying on top of these threats, improving our products and introducing new ways to keep you and your users protected

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Dear Customers,

Good day to you.

Refering to the yesterday's article by our national newspaper, TheStar, on 21/06/2019 would like to assure our customers that all email servers are protected and up-to-date with the latest version of the Mail Transfer Agent (Exim). Hence, all the email servers are secured and there will be no service disruptions for our users. For more information, kindly you may visit the below link:-


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We write to inform you of a new password policy that takes effect May 1, 2019.

To prevent  phishing types attack ,this implementation is effective immediately after this announcement.

The password in smartermail user violates the password policy and must be changed.

A prompt to set a new password will appear the next time you log into webmail.
    The following new password policy rules:
                * Must be at least 10 characters long.
                * Must contain at least one capital letter.
                * Must contain at least one symbol.
                * Must contain at least one number.
                * Must contain a symbol in the password.   (e.g. ! @ # $ % & * _ + ~ . ,>)
                * Require password does not match username.

We realize that this new policy will cause some inconvenience, but it is one of the safeguards

that is a best practice towards securing our information assets.

If you have any questions about the policy you may direct mail to us.


Best regards,


Technical team



Technical Support Department

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