Knowledgebase: Miscellaneous
Troubleshoot network problems with PingPlotter
  1. Go to PingPlotter Freeware download page. Download and Install PingPlotter Freeware.
  2. Launch it from your local computer.
  3. Enter your domain name / IP address into the Address to Trace field and press the Trace button
  4. A continuous reading will be generated.
  5. Save the reading as .GIF format by following the steps. File > Save Image... > Save as type: GIF
  6. Send over the file as an attachment for us to analyze.