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Knowledgebase: cPanel
Auto Responders
  1. Log into your cPanel. Example: http://yourdomainname.com/cpanel
  2. In the Mail section, click Auto Responders 
    Create an Autoresponder
  3. Click Add Auto Responder 
    Create an Autoresponder
  4. In the Character Set drop-down menu, leave is as default. (UTF-8 is the most commonly used and recommended.)
    Create an Autoresponder
  5. In the Interval field, specify the interval, in hours, you wish for the autoresponder to wait between responses to the same email address.
    • For example, if you set up an autoresponder with an interval of 24, and you receive an email from john@example.com at 8 am on Monday, the autoresponder will respond to his message immediately. If, however, john@example.com continues to email you throughout the day, the autoresponder will not send him another response for 24 hours after his initial email (in this case, 8 am Tuesday). If he emails you again after the 24-hour interval expires, he will receive an auto response immediately.
    • If the interval is set to 0, cPanel sends an auto response to each email.
  6. In the Email field, define the email address whose mail you wish the system to respond to.
  7. In the drop-down menu, select the domain for the email address.
  8. In the From and Subject fields, type the username and subject you want to appear in the response.
  9. Click the HTML checkbox if the body of the email will contain HTML. If you leave it unchecked, HTML tags will show up as plain text in the auto-response.
  10. In the Body field, type the text of the response. In the message body, you can include tags, enclosed in percent signs (%). You can use these tags to insert information, such as the incoming email's sender or subject, into the body of the email. Available tags are:
    • %subject% — The subject of the message that was sent to the auto responder.
    • %from% — The name of the sender of the message received by the auto responder, if available. (If the sender's name was not received, %from% will print the sender's email address.)
    • %email% — The sender's email address.
  11. Select a Start and Stop time.
  12. Click Create/Modify.

 Delete an Auto Responder

  1. To delete an Auto Responder, simply click on the Delete button next on it.
  2. Click Yes to confirm that the responder should be deleted.

cPanel Video Tutorial: Send a message back automatically to anyone who sends an email to a certain account