You may be seeing an error message "Unable to create directory. Is its parent directory writable by the server?"

The most common causes is incorrect Folder permissions.

1. To correct this, login to the control panel and go to the File Manager icon or Log into FTP client.

2. Ensure the permissions of the wp-content folder is set to 755.

If the issue persists, consider the possibility that the directory's internal folders or file are the culprit.

Please be sure that the permissions are set as follows:

WordPress folders have 755 permissions

WordPress files have 644 permissions.