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Knowledgebase: SmarterMail 5.x
Email Forwarding in SmaterMail 5.x - 10.x

For email users

  1. Log in to your email account through the SmaterMail, located at http://mail.domain.com (replace "domain.com" with your domain name).  If you do not know your email password, please contact your account administrator.
  2. Login using your full email address and password.
  3. Once logged into SmarterMail, click Settings.
  4. Expand the My Settings node (if not already expanded).
  5. Under My Settings, click Account Settings.
  6. On Account Settings, click the Forwarding tab.
  7. On the Forwarding tab, enter the forwarding address. If you are forwarding to more than one address, use a comma to separate the addresses. For example: user1@yourdomain.com, user2@yourdomain.com, user3@yourdomain.com.
  8. If you want to have the messages deleted after they are forwarded, check Enable deletion of messages on forward(otherwise a copy of the message will remain on the mail server).
  9. Click Save.

For email account administrators

  1. Log in to your email account through the SmarterMail, located at http://mail.domain.com (replace "domain.com" with your domain name). If you do not know your email password, please contact our support.
  2. Login using your admin@domain.com (replace "domain.com" with your domain name) and password.
  3. Once logged into SmarterMail, click Settings.
  4. Expand the Domain Settings node.
  5. Under Domain Settings, click Users.
  6. From the list of email users, click the check box for the user you would like to set up email forwarding for, and then click Edit.
  7. On the Users pane, click the Forwarding tab.
  8. On the Forwarding tab, enter the forwarding address. If you are forwarding to more than one address, use a comma to separate the addresses. For example: user1@yourdomain.com, user2@yourdomain.com, user3@yourdomain.com.
  9. If you want to have the messages deleted after they are forwarded, check Enable deletion of messages on forward (otherwise a copy of the message will remain on the mail server).
  10. Click Save.

Important Note:
Currently, automatic forwarding is not allowed to any AOL, AT&T, Hotmail, MSN, Outlook.com and Yahoo! email addresses. While you can still manually send emails to aol.com, att.net, hotmail.com, msn.com, outlook.com and yahoo.com addresses.

This policy was enacted due to the methods that these ISPs use to determine spam. When spam comes into our servers and is then forwarded, it looks as if it is coming from our servers rather than the original sender. When someone marks the email as spam, the user is in essence marking us as a spammer, and these ISPs then block emails from our servers as a whole.

With no other methods or solutions offered by these ISPs, we had no choice but to block auto forwards to them to keep our mail servers from being blocked. This is just for automatic forwards and in no way limits your ability to directly send to these addresses.