Knowledgebase : SmarterMail
 

In an effort to ensure the security of our customer email accounts, Webserver will adopt a new password policy on 28th March 2013. The purpose of this policy is to provide additional security to the email system, as well as help to ensure the continued enjoyment of our email service for our custo...
The maximum message and attachment size limits is 20MB Email was never made for large file attachments. Many email servers won't even accept emails with attachments over 10 MB in size. Even you are able to send a large attachment of email, but the recipient will not able to receive your email an...
Email forwarding allows you to auto redirect incoming messages from one email address to another email address. When an email message is sent to your forwarded email address, our mail servers redirect the message to the email address you specify. It is often the case that if spam comes into...
This policy is applicable on a per user basis on all shared servers, meaning that each user gets its own separate 100 outgoing emails per quarter hour limit. If a user sends over 100 emails in any quarter hour, the emails may fail and the user SMTP service will be block. This cannot be increas...
If you receive bounce messages for mail that appears to originate from your domain, or you receive a reply to a message you never sent, you may be the victim of a 'spoofing' attack. Spoofing means faking the return address on outgoing mail to hide the true origin of the message. _"When you send a ...
All of our email servers are equipped with the Basic Spam Filter. By default, each known spam email will be automatically moved to the Junk E-mail folder. WHAT HAPPEN IF A LEGITIMATE WENT TO THE JUNK E-MAIL FOLDER? SmarterMail comes with the feature called "Trusted Sender". This setting allows u...
If you have multiple email accounts, you can check them all in Gmail. Gmail's Mail Fetcher feature first imports all your old messages to Gmail and then continues to bring in new messages sent to your other account. You can add up to 5 accounts. * Open your Gmail account. * Click the gear i...
Check emails from other accounts using Yahoo! Mail * Sign in to Yahoo! Mail account. * Click the gear icon in the upper-right corner of the window and select SETTINGS. * Click ACCOUNTS, then click ADD. * Tick the SET UP TO RECEIVE EMAILS. Modify and enter the relevant information into t...
Outlook.com automatically check your POP account for new messages every 30 minutes, and you can receive up to 50 new messages at a time. Any remaining messages will be included the next time your mail synchs. POP accounts can only import email messages from the inbox folder. * Sign in to y...
To synchronize contact list with Outlook, please follow these steps:- * Login to the webmail, http://mail.domain.com [http://mail.domain.com] * Click on CONTACTS from the left panel, then from the drop down menu, you can either select MY CONTACTS or GLOBAL ADDRESS LIST * Select ACTION and ch...
This error indicates Yahoo is seeing unusual traffic from your IP address and/or certain emails from our shared email server are generating complaints from Yahoo Mail users. Yahoo users have been using the "Spam" button in their accounts too often in a short amount of time. Because of this, Yahoo ...
CONFIGURING ADDRESS BOOK USING CARDDAV Follow these steps to set up CardDav on the iPhone: * Open the SETTINGS application * Tap MAIL, CONTACTS, CALENDARS * Tap ADD ACCOUNT * Tap OTHER as account type * Tap ADD CARDDAV account * For server, type mail.yourdomain.com * Enter your full...
ACQUIRING THE PLUG-IN: * Download the plug-in from http://forge.ow2.org/project/showfiles.php?group_id=96 through the Blackberry browser. * Users of SmarterMail 5.5 to SmarterMail 7.x should use the BlackBerry Sync Client from Funambol version 8.5 * Once installed find the FUNAMBOL BLACKBERRY PL...
The date format in Smartermail webmail depends upon your browser's locale / language settings. For INTERNET EXPLORER, change the Location settings in your computer: Windows XP: Control Panel > Regional and Language Options > under Regional Options tab > Location Windows Vista: Control Panel > ...
SSL (Secure Socket Layer) is a protocol that transmits information over the Internet in an encrypted form for security purposes. POP/SMTP over SSL encrypts all data exchanged between your mail client and the WebServer mail server with a digital security certificate to protect your password and messa...
Below is the guidelines to view Smartermail report: A. To view Disk space usage report * Login to the Smartermail. * Click on Reports icon from the left menu. * Click on 'My Reports' * Under 'My reports' click on 'Disk usage'. B. To view data transfer report * Login to the Smarterma...